Privacy Policy for Horse Health Solutions
At Horse Health Solutions, we are committed to protecting your personal information and your privacy. This Privacy Policy explains how we collect, use, and protect your data when you visit our website: www.horse-health-solutions.co.uk
Who We Are
Horse Health Solutions
The Stables
1 Offmore Court
Offmore Farm Close
Kidderminster
Worcestershire
DY10 3XJ
Tel: 07971 241634
Email: info@horse-health-solutions.co.uk
What Information We Collect
When you use our website or shop with us, we may collect the following personal information:
Information You Provide to Us:
- Name
- Billing and Delivery Address
- Phone Number
- Email Address
- Order Details (products purchased, order history)
- Payment Information (handled securely by third-party providers—we do not store your card details)
- Account Information (if you create an account)
- Any other information you provide when contacting us
Automatically Collected Information:
- IP Address
- Browser Type and Device Information
- Cookies and Analytics Data (managed through our Complianz Cookie Consent system)
How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Handle payments and refunds
- Provide customer support and respond to your enquiries
- Send you order updates and account information
- Improve our website and services
- Meet our legal obligations (for example, accounting and tax)
Legal Reasons for Processing Your Data
We process your personal information based on the following lawful reasons:
- To fulfil a contract – for example, to send you your order
- Legal obligations – to comply with tax and accounting laws
- Legitimate interests – to run and improve our business
- Consent – for marketing communications (only if you opt-in)
Marketing
We may send you updates, offers, or newsletters if you have chosen to receive them.
You can unsubscribe at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us at info@horse-health-solutions.co.uk
We will never sell or share your personal information with third parties for marketing purposes.
Sharing Your Information
We share necessary information with trusted partners so we can run our business smoothly:
- Payment processors (such as Stripe and PayPal)
- Delivery companies (couriers and Royal Mail)
- Professional services (for example, our accountants and website providers)
- WooCommerce and website plugins (to run our online shop)
All partners we use are required to keep your data secure and comply with data protection laws.
International Customers
Although we mainly sell in the UK, we sometimes sell to customers in Europe. We follow both UK GDPR and, where needed, EU GDPR to protect your data.
Our website is hosted in the UK, and we only use trusted services that comply with data protection rules.
How Long We Keep Your Information
We keep your personal data:
- For as long as needed to complete your orders and provide our services
- For up to 7 years for accounting and legal purposes
- Until you ask us to delete your marketing preferences (if you have signed up for marketing)
Your Data Rights
You have the right to:
- Request access to the data we hold about you
- Ask us to correct any incorrect or outdated information
- Request that we delete your data (where legally possible)
- Object to or restrict how we process your data
- Withdraw consent for marketing at any time
- Request a copy of your data in a portable format (in some cases)
To exercise these rights, please contact us at info@horse-health-solutions.co.uk.
Cookies
We use cookies and similar technologies on our website to:
- Help our website function properly (for example, to operate the shopping cart)
- Improve your experience
- Collect anonymous website statistics
We manage cookies using the Complianz Cookie Consent system. When you first visit our website, you will see a cookie banner where you can:
- Accept all cookies
- Decline non-essential cookies
- Adjust your cookie preferences at any time
For full details, please see our Cookie Policy, managed by Complianz.
You can also control cookies through your own browser settings.
Keeping Your Data Safe
We take steps to protect your personal information, including:
- Secure website hosting
- SSL encryption (look for the padlock in your browser)
- Limited access to your data by authorised staff only
- Working with trusted third parties who meet data security standards
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Horse Health Solutions
Email: info@horse-health-solutions.co.uk
Tel: 07971 241634
If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
Updates to This Policy
We may update this Privacy Policy from time to time. Please check this page regularly to stay informed.
Last updated: 18/07/2025
